Terms and Conditions

Welcome to our website. By accessing or purchasing from this platform, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree, you may discontinue using the website.

 

1. Definitions

  • “Company,” “We,” “Us,” “Our” refers to the website owner and operator.
  • “User,” “Customer,” “You” refers to any person browsing, registering, or purchasing through the website.
  • “Products” refer to groceries, food items, household essentials, and any other items sold on the website.

 

2. Use of the Website

2.1 You must be at least 18 years old or using the site under the supervision of a parent/guardian.
2.2 You agree not to misuse the website, disrupt its operations, or access unauthorized sections.
2.3 All information provided during registration must be accurate and updated.

 

3. Product Information

3.1 We strive to display accurate product descriptions, images, prices, and availability.
3.2 Product colors, packaging, and appearance may vary due to photography or supplier changes.
3.3 All products are subject to availability, and we may discontinue or modify items anytime.

 

4. Pricing Policy

4.1 All prices listed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.
4.2 Prices may fluctuate due to market changes without prior notice.
4.3 In case of pricing errors, we reserve the right to cancel or modify the order after notifying you.

 

5. Orders & Acceptance

5.1 Placing an order does not guarantee acceptance.
5.2 We may accept or reject orders depending on:

  • Product availability
  • Incorrect pricing
  • Delivery location limitations
  • Suspicious or fraudulent activity

 

6. Payment Terms

6.1 We accept online payments, mobile banking, and cash on delivery (COD), where applicable.
6.2 Payments must be completed before order dispatch unless COD is selected.
6.3 For online payments, your card or account information is processed through secure third-party payment systems.

 

7. Delivery & Shipping

7.1 Delivery times vary based on location, product type, and availability.
7.2 We aim to deliver within the estimated timeframe, but delays may occur due to traffic, weather, or unforeseen events.
7.3 Delivery charges may apply depending on distance or order value.
7.4 You must be available to receive the order. Multiple delivery attempts may incur additional charges.

 

8. Returns, Refunds & Replacement

8.1 Perishable items (fresh groceries, chilled items, produce) cannot be returned, except in cases of:

  • Damaged products
  • Wrong items delivered
  • Expired goods
  • Packaging breaches

8.2 Non-perishable items may be returned within 24–48 hours with valid proof.
8.3 Refunds will be processed through the original mode of payment or store credit.
8.4 Replacement is subject to product availability.

 

9. Cancellation Policy

9.1 Orders may be canceled before dispatch.
9.2 The company may cancel orders due to unavailability or operational issues.
9.3 For prepaid orders, refunds will be issued in accordance with our refund policy.

 

10. User Accounts & Security

10.1 You are responsible for maintaining the confidentiality of your login credentials.
10.2 Notify us immediately if you suspect unauthorized account access.
10.3 We reserve the right to suspend or terminate accounts for misuse or policy violations.

 

11. Intellectual Property

11.1 All website content—including logos, text, graphics, images, and software—is the property of the company.
11.2 You may not copy, reproduce, or distribute any content without written permission.

 

12. Privacy Policy

12.1 We collect and use your data in accordance with our Privacy Policy.
12.2 By using the site, you consent to our data practices.

 

13. Limitation of Liability

13.1 We are not responsible for:

  • Delays or failures caused by external factors
  • Third-party service issues
  • Losses arising from misuse of the website

13.2 Our liability is limited to the value of the product(s) purchased.

 

14. Indemnification

You agree to indemnify and hold harmless the company from any claims, damages, or expenses arising from your misuse of the website or violation of these terms.

 

15. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the site indicates acceptance of the changes.

 

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.